Who signs and stands behind the report?+
Your report is issued by Norberg Pianos Incorporated and signed by the named appraiser. It states the purpose, valuation date, evidence and limitations. A company-issued, signed report does not by itself establish government certification or guarantee acceptance by an insurer, charity, court or the CRA. We confirm the intended recipient’s requirements before accepting the assignment.
What experience supports the appraisal?+
Norberg Pianos Incorporated’s background includes piano design, engineering, construction and appraisal assignments for owners and insurance purposes. Owner Slava Sles and her husband, Todd Scott, bring over 40 years of combined piano-industry experience. Todd is a Registered Piano Technician with the Piano Technicians Guild and a designer and builder of Norberg pianos. Slava handles piano appraisals for our Canadian clients, while Todd handles appraisals for clients in the United States. Slava brings over a decade of hands-on experience as a piano technician. Technical piano knowledge and appraisal competence are both important. We confirm who will prepare the report, their suitability for the assignment, the intended recipient’s requirements and whether an inspection is needed before accepting work. We do not claim a universal appraisal licence, accreditation or guaranteed acceptance by insurers, courts or the CRA.
Will you use my details for sales or spam?+
No. We use your contact details only for this inquiry and any appraisal you separately request. We never sell your name or email address, add you to a mailing list, or send unsolicited sales messages. Your free review has no obligation to purchase.
Can I start from my phone without printing anything?+
Yes. Start with the short free-review form or email Slava at norbergpianos@gmail.com. Photographs are optional for that first step. If you proceed after agreeing the scope and fee, the separate guided form explains the details and photos needed and lets you upload them right here. Remote suitability, the scope and any fee are confirmed before paid work begins. If you proceed, your written appraisal is issued by Norberg Pianos Incorporated, signed by the appraiser and emailed to you. You can save it on your phone or print it afterward if you wish.
What am I actually paying for?+
Review of your piano’s identification, photographs and history; research into relevant market comparisons; and a written report explaining the value conclusion and its limitations. The purpose matters, so we agree what the report will address before starting. See the fees and inclusions.
What if an appraisal would cost more than it helps?+
Start with our free review. If we don’t think a paid appraisal would be a good use of your money, we’ll tell you. If the likely value is modest, the fee and any moving or repair costs may make a paid report less useful. An inquiry itself does not order an appraisal.
Do I have to find every detail first?+
No. Send what you have. We’ll review it and ask for any missing details or angles needed. The photo guide helps avoid repeated requests; it is not a requirement to dismantle or diagnose your piano.
What if I can’t find the serial number?+
Tell us it is unknown, hidden or painted over. Photographs, measurements and other markings may help identify the instrument. Do not remove panels or parts to locate it.
What about player or reproducing pianos?+
The system’s identity, whether it works and its service or rebuilding history are important. Include photos of accessible labels and controls. A short video can help, but only share one if it is safe and practical.
What do online and in-person appraisals cost?+
The initial review is free. An online appraisal is $295 CAD for a vertical piano or $495 CAD for a grand. An in-person appraisal, including the local visit, is $495 CAD for a vertical or $695 CAD for a grand. Prices are in Canadian dollars, per piano, plus applicable taxes. Your total, scope and timing are confirmed in writing before you agree to proceed. Fees are independent of the appraised value. Special-purpose reports and unusual instruments are quoted separately. Compare the options and visit area.
Can you use a higher comparable from another province?+
Yes, when it is genuinely comparable and relevant to the market for your piano and the appraisal’s purpose. A higher-priced instrument may provide useful evidence, but we assess its condition, rebuilding, sale terms, location and date. An advertised asking price is not proof of a completed sale. We explain which comparisons support the conclusion and the adjustments they require.
Is fair market value the same as replacement value?+
No. Fair market value concerns a transaction between informed, willing parties under the applicable definition. Replacement value concerns the cost of replacing the instrument under the agreed assignment or policy requirements. Those figures can differ. We establish the appropriate basis of value before researching the piano.
Does donating guarantee a tax saving?+
No. A donation to a qualified donee may support Canadian donation tax credits, subject to eligibility, valuation and official receipt requirements. Your tax adviser can explain what applies to you. An appraisal alone does not establish eligibility.
What if the report is for insurance, estate or tax use?+
Tell us the intended recipient, required valuation date and deadline. These assignments have specific requirements. We confirm the named appraiser’s suitability and qualifications, inspection needs and the recipient’s requirements before accepting the assignment. A standard online appraisal is not automatically suitable for a charitable donation, estate matter or insurance submission. No tax benefit or institutional acceptance is promised.
How do I send the inquiry and photos?+
Start with a few quick questions in the free-review form. Photos are optional. Slava normally replies within 24 hours. If you decide on a paid appraisal after agreeing the scope and fee, use the separate guided appraisal form for the detailed information and photos. Both forms deliver to norbergpianos@gmail.com, accessible on Slava’s phone. No separate app is needed.